Tag Archives: Category 4

Numbers are meaningless…

…unless they are the right numbers. Google “Oil Spill Flow Rate” and you’ll see that most of the results on the first few pages are from major news sources. All of the articles along with hours of televised news stories … Continue reading

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Where’s the time go???

We use Blackberrys at Kendall and a friend of mine that is a lawyer showed me a neat little app he uses to log time on his Blackberry. He uses an app called Exgis Time and Expense Pro that allows … Continue reading

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Question the value of formal surveys

I was clearing my inbox and had six different e-mail surveys. One of them was to collect data about a recent interaction I had with a company. Two of the surveys were to collect salary data. Two were to collect … Continue reading

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Gut Feel Decisions versus The Facts

Sometimes you have to go with your gut. But there’s a risk in assuming you know everything. Conducting Root Cause Analysis using 5-Whys or creating Cause and Effect Diagrams reduce the possibility of us prematurely deciding we know what actions … Continue reading

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Shareholder versus Stakeholder

There was a very interesting reference in the April issue of the Harvard Business Review in an article titled “The Myth of Shareholder Capitalism” on page 24. The article discusses the role of directors and how historically directors’ biggest concern … Continue reading

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Customer and Employee Input and Feedback

I recently read “Yes! 50 Scientifically Proven Ways to Be Persuasive” by Goldstein, Martin, and Cialdini and found a passage that reinforces the fact that most companies don’t do enough to gain input and feedback from customers or employees. The … Continue reading

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Books and articles that closely touch on Baldrige

I find it curious how often articles and books touch on the Baldrige criteria but rarely if ever actually refer to it. I read a post by Steve George on Baldrige.com where he wrote “Gill Corkindale is an executive coach … Continue reading

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