Comments for Doug Brock

Comment on Blogging for Sales Leads in the Industrial B-to-B Segment by Doug

Doug — Tue, 14 Feb 2012 11:41:44 +0000

Thanks Dava!

Comment on Blogging for Sales Leads in the Industrial B-to-B Segment by Dava

Dava — Tue, 14 Feb 2012 04:17:39 +0000

This is a great post about a specific type of blogging. I love that you point out the need for a call to action at the end of every post. It is entirely possible that a prospect could read your posts for weeks, learning more about you, deciding to trust you, and gaining respect for your expertise before you ever know about them. A call to action on the day they finally decide to call helps!

Comment on Work With Me by Blogging for Sales Leads in the Industrial B-to-B Segment | Doug Brock

Blogging for Sales Leads in the Industrial B-to-B Segment | Doug Brock — Mon, 13 Feb 2012 03:34:14 +0000

[...] Work With Me [...]

Comment on Customer Engagement versus Customer Satisfaction by Customer Engagement: What You Need to Know

Customer Engagement: What You Need to Know — Wed, 17 Aug 2011 16:58:07 +0000

[...] Customer Engagement versus Customer Satisfaction | Doug Brock [...]

Comment on What is Baldrige and Why Should I Care? by Doug

Doug — Wed, 16 Mar 2011 20:57:39 +0000

I think the answer is yes to both ASQ and the Baldrige program. If you look at some of the organizations that won the Baldrige award in the early years, they are not the excellent organizations that they once were. They grew complacent and lost the “continuous improvement” attitude. Not all but some did. A number of our public organizations did the same thing. I’m biased due to my involvement, but I think some of the state programs (specifically Tennessee’s, TNCPE) have maintained better focus than the national program. Several of the state programs don’t rely entirely on governmental funds either.

Comment on What is Baldrige and Why Should I Care? by Baldrige OFI

Baldrige OFI — Wed, 16 Mar 2011 20:25:43 +0000

Doug: If the NIST Baldrige program used the Baldrige Criteria for Performance Excellence on itself, would it be in the funding crisis it is having today? If ASQ used the Baldrige Criteria on its own operation, would it be a better organization for its members? Baldrige OFI