Category Archives: Strategy and Planning

Lower Expectations Result in Average Performance or Worse

Goals and expectations are very closely tied together. High expectations typically are matched with big goals. But the reverse of that thinking also applies. Do you not accomplish your personal or organizational goals because your expectations are setting up roadblocks? … Continue reading

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Are Public employees overpaid or under worked?

Federal employees, state employees, and other municipal employees are not doing too bad overall through this recession. Based on a variety of reports I’ve read it appears job loss in the public sector peaked at less than 1.75% while private … Continue reading

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Productivity Increases Don’t Match Wage Growth in Education

Jeff Lucas from the Baldrige National Quality Program has a very interesting post about education titled Bad Case of Baumol’s. The gist of the post is that efficiency in education has not kept up with wage increases for educators. I … Continue reading

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Steady Wins the Race but Steady with Innovation Kicks Butt

I am a middle of the pack runner. I enjoy running because it makes me tired and when your in your 40’s and tired you are less likely to do stupid things that screw up your marriage, relationships with children, … Continue reading

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More about Benchmarking

I had a discussion today with a coworker about benchmarking and then later this evening had a similar discussion with someone while I was working out at the Y. Both conversations basically focused on the difference between tracking a metric … Continue reading

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Benchmarking Sustainability in Apparel

Anyone that’s been around the Baldrige Criteria very long has heard a phrase similar to; “There really isn’t good comparative data available for us.” or, “We benchmark ourselves.” or, “That metric doesn’t lend to comparison.” But we all know that … Continue reading

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Benchmarking or Beating the other Losers

What do you benchmark against? I’ve seen a number of ads in the last several days professing that Sprint is the most improved company in customer satisfaction over the last two years based on results from the 2010 American Customer … Continue reading

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Numbers are meaningless…

…unless they are the right numbers. Google “Oil Spill Flow Rate” and you’ll see that most of the results on the first few pages are from major news sources. All of the articles along with hours of televised news stories … Continue reading

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Gut Feel Decisions versus The Facts

Sometimes you have to go with your gut. But there’s a risk in assuming you know everything. Conducting Root Cause Analysis using 5-Whys or creating Cause and Effect Diagrams reduce the possibility of us prematurely deciding we know what actions … Continue reading

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