Sometimes you have to go with your gut. But there’s a risk in assuming you know everything. Conducting Root Cause Analysis using 5-Whys or creating Cause and Effect Diagrams reduce the possibility of us prematurely deciding we know what actions need to be taken. If we are constantly making small incremental improvements we are practicing continuous improvement (Kaizen). But if we are constantly taking corrective actions on the same process or issue, it’s time to dig in and problem solve. Frequently, too much time is spent stepping around the elephant in the room because team members already know what the problem is and are too lazy, distracted, or disinterested to find the facts.
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